Tag Interim Toner

Interim Toner More info

Impact of the semiconductor shortage on Canon’s MFP consumable products

As a valuable customer we appreciate your continued use of Canon products.

Due to the ongoing global shortage of semiconductor components, Canon is currently experiencing challenges in procuring specific electronic components that are used in our consumable products for our multifunction printers (MFP). These components perform such functions as detecting remaining toner levels.

To ensure you enjoy a continuous and reliable supply of consumables, we have chosen to supply consumable products without the semiconductor component until normal supply resumes.

While there is no negative impact on print quality when using consumables without electronic components, certain ancillary functions, such as the ability to detect toner levels, may be affected.

Affected products are toner products for certain models of imageRUNNER ADVANCE and imageRUNNER series multifunctional printers (MFP) only. Ink cartridges for inkjet printers and toner cartridges for laser beam printers are not affected.


Affected Models

The following models are affected, please select your product to view instructions on how to continue using your machine –

imageRUNNER 1435i/1435iF 
imageRUNNER 2625i/2630i/2645i 
imageRUNNER ADVANCE 4525i/4535i/4545i/4551i, II and III 
imageRUNNER ADVANCE C250i/350i/C351iF 
imageRUNNER ADVANCE C255i/C355i/C355iF/C256i/356i 
imageRUNNER ADVANCE C256i/356i II and III 
imageRUNNER ADVANCE C3320i/3325i/3330i 
imageRUNNER ADVANCE C3520i/3525i/3530i, II and III 
imageRUNNER ADVANCE C5535i/5540i/5550i/5560i, II and III 
imageRUNNER ADVANCE DX 4725i/4735i/4745i/4751i 
imageRUNNER ADVANCE DX 6000i 
imageRUNNER ADVANCE DX C257i/C357i 
imageRUNNER ADVANCE DX C3720i/3725i/3730i 
imageRUNNER ADVANCE DX C3822i/3826i/3830i/3835i 
imageRUNNER ADVANCE DX C5735i/5740i/5750i/5760i 
imageRUNNER C1325iF/1335iF 
imageRUNNER C3025i 
imageRUNNER C3125i 
imageRUNNER C3226i


How to continue using your machine

For the following models please follow the instructions below if an error message appears after inserting your toner –

imageRUNNER 2625i/2630i/2645i 
imageRUNNER ADVANCE 4525i/4535i/4545i/4551i, II and III 
imageRUNNER ADVANCE DX 4725i/4735i/4745i/4751i 
imageRUNNER ADVANCE DX 6000i 
imageRUNNER ADVANCE C255i/C355i/C355iF/C256i/356i 
imageRUNNER ADVANCE C256i/356i II and III 
imageRUNNER ADVANCE DX C257i/C357i 
imageRUNNER C3125i 
imageRUNNER C3226i 
imageRUNNER ADVANCE C3520i/3525i/3530i, II and III 
imageRUNNER ADVANCE DX C3720i/3725i/3730i 
imageRUNNER ADVANCE DX C3822i/3826i/3830i/3835i 
imageRUNNER ADVANCE C5535i/5540i/5550i/5560i, II and III 
imageRUNNER ADVANCE DX C5735i/5740i/5750i/5760i 

The following screen may appear when using toner that does not include the electric components. 
Please press [Close] to continue printing.
Interim_Toner_Screenshot_1

The toner levels displayed on your machine may not be correct and the remaining toner level may suddenly change from 100% to 0%.

When 0% is shown, please replace with a new toner bottle.
Interim_Toner_Screenshot_2

For the following models please follow the instructions below if an error message appears after inserting your toner –

imageRUNNER C1325iF/1335iF 
imageRUNNER C3025i 
imageRUNNER ADVANCE C250i/350i/C351iF 
imageRUNNER ADVANCE C3320i/3325i/3330i

The following screen may appear when using toner that does not include the electric components. 
Please press [I Agree] to continue printing.

Please do not press [Cancel] but if you have already pressed it, follow the steps below –

  1. Take out the toner from the machine
  2. Install the toner back in the machine
  3. Press [I Agree] to continue printing

Interim_Toner_Screenshot_3

The toner levels displayed on your machine may not be correct and the remaining toner level may suddenly change from OK to Empty. 
When Empty is shown, please replace with a new toner bottle.
Interim_Toner_Screenshot_4

For the following models please follow the instructions below if an error message appears after inserting your toner –

imageRUNNER 1435i/1435iF

The following screen may appear when using toner that does not include the electric components. 
Please press [OK] to continue printing.
Interim_Toner_Screenshot_5

Please do not press [Stop] but if you have already pressed it, follow the steps below –

  1. Take out the toner from the machine
  2. Install the toner back in the machine
  3. Press [OK] to continue printing

The toner levels displayed on your machine may not be correct and the remaining toner level may suddenly change from OK to None. 
When None is shown, please replace with a new toner bottle.
Interim_Toner_Screenshot_6

Interim Toner

The semiconductors global shortage that is affecting many industries across the world had an impact on the supply of microchip.

IMPACT OF SEMICONDUCTOR SHORTAGE ON CANON’S MFP CONSUMABLE PRODUCTS

As a valuable Partner we appreciate your continued sale and use of Canon products. Due to the ongoing global shortage of semiconductor components, Canon is currently experiencing challenges in procuring specific electronic components that are used in our consumable products for our multifunction printers (MFP). 

Ensuring business continuity of our Partners is our priority and we want to reassure you that we don’t have a toner shortage. Your printing capability won’t be impacted. In order to continue our toner supply, you will notice that we will start to introduce on the market different type of bottles from mid December 2021. 

Indeed to ensure your customers enjoy a continuous and reliable supply of consumables, we have chosen to supply consumable products without the electronic component until normal supply resumes. 

IMPACTED DEVICES

Below you can find a list of devices impacted by this change.

  • imageRUNNER 2625i/2630i/2645i
  • imageRUNNER ADVANCE 4525/4535i/4545i/4551i
  • imageRUNNER ADVANCE 4525/4535i/4545i/4551i II
  • imageRUNNER ADVANCE 4525/4535i/4545i/4551i III
  • imageRUNNER ADVANCE DX 4725i/4735i/4745i/4751i
  • imageRUNNER ADVANCE DX 6000i
  • imageRUNNER ADVANCE C255i/C355i/C355iF/C256i/356i
  • imageRUNNER ADVANCE C256i/356i II
  • imageRUNNER ADVANCE C256i/356i III
  • imageRUNNER ADVANCE DX C257i/C357i
  • imageRUNNER C3125i
  • imageRUNNER C3226i
  • imageRUNNER ADVANCE C3520i/3525i/3530i
  • imageRUNNER ADVANCE C3520i/3525i/3530i II
  • imageRUNNER ADVANCE C3520i/3525i/3530i III
  • imageRUNNER ADVANCE DX C3720i/3725i/3730i
  • imageRUNNER ADVANCE DX C3822i/3826i/3830i/3835i
  • imageRUNNER ADVANCE C5535i/5540i/5550i/5560i
  • imageRUNNER ADVANCE C5535i/5540i/5550i/5560i II
  • imageRUNNER ADVANCE C5535i/5540i/5550i/5560i III
  • imageRUNNER ADVANCE DX C5735i/5740i/5750i/5760i

WHAT DOES IT MEAN?

The toner of these hardwares will now be chipless. This means that when you insert a new bottle into the device an error message will be displayed. While the devices ability to print and the print quality will be unaffected, certain functions such as detecting remaining toner level may be affected. 

OPTIONS AVAILABLE FOR YOU

Users will need to dismiss the error message for the printer to continue to print normally. Specific instructions on how to deal with the interface will be available on a QR code on the package. You can find those instructions on our dedicated Interim Toner page on our website.

For any questions, please contact us.